SHIPPING COSTS
There is a minimum shipping charge of $25. Orders that exceed the minimum charge due to weight or size will be calculated at checkout.
Free shipping on most orders of $250 or more within the contiguous US; this does not apply to returns or exchanges.
For larger items, additional shipping costs may be required and will be added to the total at checkout. Eligible items will include “Additional Flat Rate Shipping” on their respective product pages. Large furniture pieces, such as cabinets, chairs, sofas, and ottomans, must be ordered via phone or email for additional shipping estimates.
Call 212-677-8408 or email furniture@johnderian.com.
LEAD TIMES
Our team is hard at work preparing your Holiday orders. To guarantee delivery by December 24th, please place all orders containing decoupage by December 6th and all non-decoupage items by December 10th for West Coast delivers and the 13th for East Coast deliveries. For additional inquiries, reach out to online@johnderian.com.
Our decoupage pieces are handmade to order. Please allow 2-4 weeks for production.
Orders not including decoupage typically ship within 5-10 business days.
If you would like to receive your order sooner, please email online@johnderian.com to receive an expedited shipping quote.
We ship most orders complete. Should there be significant differences in items’ lead times, we will reach out and provide the option to ship items separately. There will be additional shipping charges if you decide to receive items separately.
SHIPPING CONFIRMATION
We will send an email notification with UPS tracking information once your order has shipped.
We ship via UPS Ground only, which does not deliver to P.O. Boxes. Please provide a non-P.O. Box address for shipping when checking out.INTERNATIONAL SHIPPING
Click here to view our International Stockists.
International shipping is not available at this time
TAX
Tax will be added to all orders shipped to New York and Massachusetts.
DAMAGES
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen, it is important that you keep all of the original packaging and immediately contact online@johnderian.com. We will replace your item and reship as soon as UPS has inspected your box and obtained possession of the original package, and the replacement products are available for shipment.
SIGNATURE REQUIRED
You are responsible for accepting your order delivery. Delivery charges are not refundable for unsuccessful delivery attempts. If you require a signature, please note it in the ‘Special Instructions’ box when checking out.
John Derian Company is not responsible for additional shipping fees if you are not available to receive your package. Should you require a signature, UPS will attempt delivery 3 times before returning the shipment to the sender.
We use recycled and recyclable shipping and packing materials whenever possible.
PICK-UP ORDERS
An In-Store Pick Up option is available at the time of checkout. Pick-up orders are fulfilled at our East Village shop. Please wait to receive an email notification that your order is ready. In-store pick-up is available at 8 East 2nd Street Tuesday - Sunday from 11:30am - 6pm. Assuming product availability, orders can be picked up anytime during store hours. Decoupage orders require at least two weeks for production. Orders are not subject to same day pick-up. If your order is not picked up within 1 month of being notified, we will refund your purchase and a 10% restocking fee will be applied. If you would like to request an extension for your pick-up, please contact online@johnderian.com.